The Ministry of Human Resources and Social Development has added another international achievement to its previous successes in various participations and competitions. It has won the Bronze Award at the International Customer Experience Awards (InternationalCXAwards) for the year 2023, in the "Best Digital Transformation" category for the "Qawa" platform.
The "International Customer Experience Awards" is the largest international event celebrating the achievements of participants in improving customer experiences. It involves competition in several categories covering all aspects of customer experience delivery. The ministry's win was based on the completion of the "Qawa" platform meeting all technical standards set by the judging panels for evaluating entries and determining the winners. "Qawa" is a leading platform in the business sector in the Kingdom, providing easy and streamlined digital experiences and solutions for beneficiaries. It serves as a model for accelerating processes and shortening distances in various services.
This award reflects the ministry's ongoing efforts to develop and enhance beneficiary experiences, elevating the level of services provided to align with Saudi Vision 2030. The "Qawa" platform aims to make a qualitative leap in the services offered by the Ministry of Human Resources and Social Development to all stakeholders in the labor market. It has brought about a significant transformation in the operations conducted in labor offices across the Kingdom, playing a crucial role as one of the government's digital platforms in empowering the labor market and promoting the growth, expansion, and continuity of businesses in the Kingdom of Saudi Arabia. Additionally, it provides an integrated electronic system that aligns with the vision of Saudi Arabia 2030.