The Ministry of Social Affairs is keen to achieve customer satisfaction by providing external portal services and e-services at all times. We offer here a list of such services that have achieved compliance with these standards as well as the maximum time to provide the service, knowing that this time does not include the completion of deficiencies in case the client did not provide all the required information as well as the time to be taken by a third party, such as the other government authorities, in case the processing of transactions required that. All clients must abide by the terms and rationale for each service as described in the e-services guide in the Ministry. All the e-services will be added in turn to this list. For more information about all available e-services, please visit the Ministry e-services guide via the following link: Click here
The portal includes a section to assist and support the beneficiaries, this section provides all the services needed by the visitor of the Ministry of Social Affairs portal, taking into account to be suitable and fits the largest number of visitors. Therefore, readable content, various media shapes, detailed information, and links have been provided such as: Frequently Asked Questions, Frequent Inquiries Sections, Ease Of Usage, Handheld Devices ... and other
Confidentiality and privacy of the information of users and visitors are the top priorities of the Ministry of Social Affairs, the Portal exerts all possible efforts to present high-quality services to all beneficiaries through the privacy document and confidentiality of information.
Portal is committed to interacting and responding to all received requests and inquiries through (Contact us) page.
مستويات تقديم الخدمات الالكترونية
Developed Social Security System
It is a program developed under legislation that achieves the objectives of social protection, including cash support, rehabilitation, training and the provision of appropriate job opportunities to support the most needy groups of the poor who deserve zakat to improve their social, economic and health aspects.
Disability evaluation
It is an , which enables people with disabilities who are currently registered in the ministry as beneficiaries to submit a request to updating their disability data, or the people with disabilities who are not registrar yet in the ministry to submit a request to register their disability data and registering them as beneficiaries of ministry to be able to benefits the services provided to people with disabilities.
Financial subsidy service for people with disability.
It is an electronic service, which enables people with disability who currently registered as beneficiaries to apply for the “Financial subsidy service for people with disability.” to get a monthly subsidy according to the terms and conditions.
Medical Equipment Subsidy Service
An that enables persons with disabilities who are registered with the Ministry and whose disability has been assessed to apply for financial aid for special medical devices for persons with disabilities according to the conditions and regulations.
The service requires a visit to the headquarters during official working hours from Sunday to Thursday from 8 am to 2.20 pm
Targeted segments:
Disabled people.
Terms and Conditions:
- The beneficiary must be registered with the Ministry and the disability assessed.
- The beneficiary is a permanent resident of the Kingdom.
- The beneficiary must be a Saudi national or a card holder
- Personal data and beneficiary bank account must be current.
- The disability evidence should be updated (disability assessment).
- The beneficiary should not be included in one of the accommodation services when the service is requested (social rehabilitation, nursing homes, orphanages, girls care institutions, social observation centers).
- Each beneficiary is entitled to a cash subsidy application to secure (3) basic equipment
- Each beneficiary has the right to request the payment of a subsidy to secure only one of the devices with special specifications, taking into account the regular period of disbursement of each device>
Digital certificates service for traffic facilities for people with disabilities
The service provides the possibility of issuing a digital certificate for traffic facilities for persons with disabilities through the electronic portal by providing an electronic certificate, which enables them to use their designated parking locations throughout the Kingdom with ease.
The service also makes it easier for the beneficiary to issue the certificate through the electronic portal, and print or send it to himself via e-mail in the form of a PDF file, therefore he does not need to visit the branch unless the beneficiary wishes to submit and receive a plastic card via the branch.
Digital certificate service to reduce passenger wages for persons with disabilities and their escort
The service offers the possibility of issuing a ticket for the reduction of passenger fare for persons with disabilities and their escort through the portal by providing an electronic certificate, which enables them to obtain a 50% reduction on air tickets.
The service also makes it easier for the beneficiary to issue the certificate through the electronic portal, and print or send it to himself via e-mail in the form of a PDF file, therefore he does not need to visit the branch unless the beneficiary wishes to submit and receive a plastic card via the branch.
Issuing Pension certificate
An electronic service that enables the users of Social Insurance Pensions and their dependents enrolled in the system Social Insurance Pensions from getting documented scene from the Ministry of Labor and Social Development to be submitted to the requesting party
Jobs Data and Variables Verification
This service enables the Ministry of Finance to register all annual budget jobs at the beginning of each financial year, allowing government agencies to audit their jobs and review them electronically. Then, the Ministry of Civil Service conduct final review on jobs for approval and registration in the ministry's database.
Grievance service
An electronic service that enables users to file grievances, follow up on them, and respond to them by the concerned authorities. It also allows viewing the statement electronically.
Job occupancy service by promotions
An electronic service that enables government agencies to promote their employees, either through offering and differentiation, or through exceptional promotion, which contributes to the governance of the entire promotion process of all kinds.