During 2023, the Unified Call Centre of the Ministry of Human Resources and Social Development received more than 4 million incoming calls. The 19911 Unified Call Centre works to improve and facilitate the delivery of the Ministry's services to beneficiaries in accordance with the highest quality standards, reducing time and effort and facilitating procedures and quality of services, as it receives reports, suggestions and inquiries from beneficiaries about the services and programs of the Ministry's sectors, namely: "Labour, Social Development and Civil Service", and provides its services in both Arabic and English, from Sunday to Thursday from 8 am to 5 pm, and during the holy month of Ramadan from Sunday to Thursday from 10 am to 4 pm.

The Unified Call Centre is a developmental step by the Ministry to advance its vision based on a vibrant and empowered society and a distinctive work environment towards an attractive labour market.