The Ministry of Labor and Social Development (MLSD) reiterated its keenness to measure customer satisfaction, in particular social security beneficiaries.
The ministry said some of the beneficiary’s data are retrieved from the database each month to make calls with them, collect their responses, then screen and analyze the gathered data.
The aim of conducting surveys is to develop the services provided to the beneficiaries and meet their requirements, added the ministry.
The survey measures several points including employees’ behavior towards customers, their adequacy of explanation on services, punctuality, waiting areas, quality of the provided services, and provision of guides/instructions.
Meanwhile, the ministry is working to develop and improve the performance of services being offered to the beneficiaries by a number of social security offices across various regions of the Kingdom.