The Unified Contact Center of the Ministry of Human Resources and Social Development received more than 1,629,705 calls during the first half of 2024.
The center, reachable at 19911, aims to improve and facilitate access to the Ministry's services for beneficiaries, adhering to the highest quality standards. This approach saves time and effort, simplifies procedures, and enhances service quality. The center handles reports, suggestions, and inquiries from beneficiaries regarding the services and programs of the Ministry's sectors: "Labor, Social Development, Civil Service." It provides services in both Arabic and English, operating from Sunday to Thursday, 8 AM to 5 PM.
The Unified Contact Center represents a developmental step by the Ministry to advance its vision of an empowered, vibrant society and a distinguished work environment, fostering an attractive labor market.